Terms and Conditions

These Terms and Conditions (“T&Cs”) apply to all contracts between BEWE4R LLC (hereinafter referred to as the “Provider”) and its customers (businesses and consumers) concerning the manufacture and supply of custom-made textile products.

Any terms and conditions of the customer that differ from or conflict with these T&Cs shall not apply unless expressly accepted by the Provider in writing.

These T&Cs also apply to all inquiries, quotations, sample productions, repeat productions, bulk orders, and any other orders for products or services provided by the Provider.

By placing an order, confirming an order in writing, paying an invoice or deposit, or approving a production sample, the customer acknowledges and accepts these T&Cs in their current version as legally binding.

These Terms and Conditions apply regardless of whether the order concerns a sample, repeat production, small production run, or bulk order.

The Provider manufactures custom textile products according to the customer’s specifications.

A contract shall only become effective upon written confirmation of the order by the Provider.

The customer submits an inquiry containing the desired product specifications.

After mutual agreement, a paid production sample is created.

Once the sample has been approved by the customer, production of the complete order begins.

Upon completion, the finished products are shipped to the customer.

All samples, designs, tech packs, size charts, color specifications, print files, embroidery files, production files, quantities, and any other production documents approved by the customer shall be deemed final and binding. After approval, the customer assumes full responsibility for the accuracy of all approved specifications.

Any requested changes after approval may result in additional costs and corresponding extensions of the agreed production and delivery schedule.

The minimum order quantity (MOQ) varies depending on the product category and ranges between 50 and 70 pieces.

Due to manufacturing processes, a small production overage may occur and must be accepted by the customer.

• Orders below 100 pieces: maximum overage of 10–20 pieces
• Orders up to 1,000 pieces: maximum overage of 50 pieces

Because production utilizes full fabric rolls, slight quantity deviations are unavoidable. The Provider will make every reasonable effort to keep any overage as low as possible.

For repeat productions, replacement productions, reproductions, or goodwill productions, the customer has no claim to an exact reproduction of the originally ordered size distribution or quantities of individual sizes. The Provider may reasonably adjust the size distribution where required by production constraints, provided that the overall production remains technically and economically feasible.

Production-related deviations in individual sizes shall not constitute a defect.

Samples: Full payment is required in advance.

Production Orders: A deposit of 50% of the total order value is due before production begins. The remaining 50% must be paid upon completion of production and before shipment.

Goods will only be shipped after full payment has been received.

Delivery times depend on material availability, production capacity, and manufacturing requirements.

Delays caused by external factors, including but not limited to supply chain disruptions, customs clearance, or public holidays, may occur.

No claims for damages shall arise as long as the total delivery time does not exceed 10 weeks.

If delivery exceeds 10 weeks and the delay is demonstrably attributable solely to the Provider, the customer’s sole remedy shall be a credit note or price reduction of up to 30% of the order value. Any further claims are excluded.

Losses, delays, or damage caused by external shipping companies (including but not limited to DHL, UPS, DPD, Yurtiçi Kargo, etc.) shall not be considered delivery delays under this section. Such cases are governed exclusively by Section 8.

Cash refunds relating to manufacturing defects are generally excluded because all production materials have already been purchased and irreversibly processed.

If any production defect does not materially affect the overall marketability or resale value of the goods, the customer shall not be entitled to compensation, replacement, or reimbursement.

Any reproduction of defective goods shall be made solely at the Provider’s discretion and subject to available production capacity. The customer has no legal entitlement to a replacement production.

Where the products remain commercially usable despite any defect, the Provider may, at its sole discretion, grant a goodwill discount on a future order. No legal claim exists for such goodwill.

All complaints must be submitted in writing within 7 calendar days after the delivery date shown in the shipment tracking information.

After this period, all claims regarding obvious defects shall be excluded.

Late complaints shall not entitle the customer to refunds or replacement production.

The Provider assumes no liability for loss, damage, or delays caused by third-party shipping carriers, including but not limited to DHL, UPS, DPD, Yurtiçi Kargo, or similar logistics providers.

The Provider will reasonably assist the customer in communicating with the shipping company where appropriate.

Any voluntary refund or replacement shipment provided by the Provider shall be made purely as a gesture of goodwill and shall not constitute any legal obligation or acknowledgment of liability.

The Provider shall not be liable for:

• production delays caused by force majeure, material shortages, or transportation disruptions;
• industry-standard tolerances relating to color, fabric texture, stitching, or measurements;
• damage resulting from improper storage or use of the goods by the customer.

The Provider shall not be liable for lost profits, lost revenue, delayed product launches, missed sales opportunities, reputational damage, marketing expenses, storage costs, or any other indirect or consequential economic losses.

The Provider shall also not be liable for the customer’s subjective expectations regarding sales performance, market success, product demand, or commercial profitability.

To the fullest extent permitted by law, the Provider’s maximum liability shall be limited to the amount actually paid by the customer for the relevant order.

As all products are manufactured individually according to the customer’s specifications, no statutory right of withdrawal or cancellation applies.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

These Terms and Conditions shall be governed exclusively by the laws of the State of New Mexico, United States, unless mandatory statutory provisions require otherwise.

For customers acting as businesses, the exclusive place of performance and jurisdiction shall be Albuquerque, New Mexico, USA.